How long does it take to despatch an order?
We can despatch the same or next day if we receive your order before 11am Monday-Friday and items are in-stock & fully paid for (eg: credit card payment). Orders received on the weekend may be processed and despatched on Monday or Tuesday.
Do you deliver to PO Boxes and Parcel Lockers?
As most of our products sold online are large, we currently do not deliver to PO Boxes or Parcel Lockers.
Where can you deliver orders?
Currently, we can only send orders to addresses within Australia, we are unable to ship to International addresses.
Can I ship to multiple addresses?
We are unable to ship to multiple shipping addresses per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
What are your delivery charges?
Currently, we offer delivery via Australia Post & TNT - delivery prices are calculated by size and weight. Orders over $200 in product value will be delivered free of shipping charge within the Melbourne Metropolitan area.
REFUND AND RETURNS
What is your refund & return policy?
Your satisfaction is our first priority at SCTEG Parts.
We offer a 7 day DOA (Dead On Arrival) return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed.
SCTEG also offers a 14 day POM (Peace-Of-Mind) return policy. All POM returned products will incur a re-stocking fee. The charge may vary depending on the items condition. However, SCTEG reserve the right to refuse the return if the product is not in reasonable condition.
Apart from that, we also accept returns caused by human error such as wrong description, wrong colors etc. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applies, wrong item must be in a original condition & must be reported to us within 48 hours of delivery.
Should any of above scenarios apply, please contact us as soon as possible. This is to ensure the return will be honored. We will evaluate your request and issue you with an email with Return instructions. Generally, all refund and replacement will be finalized in 5 - 7 business days from receipt of returned goods. Refunds are paid via the original method of payment used for purchase.
Please see our Returns Page here to get your RMA (Return Merchandise Authorization) number.
Where do I return the product to?
To return an item, please send it to:
H.V. Equipment and Parts
137 Swann Drive, Derrimut, Victoria, 3030
And also please include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Is my online payment secure?
The SCTEG parts website uses PayPal as our security partner. PayPal SSL delivers 256-bit encryption and their internal data systems are PCI security standard compliant to keep your information secure. See here for more details.
Is my information secure?
Absolutely, your details are stored with some of the strongest encryption and best practices have been used to make sure your information is secure at all times.
I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have registered with SCTEG Parts by clicking the Forgotten Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
How do I make changes to my order?
Changes to the contents can be made by you at any point whilst placing your order.
Once you have confirmed your order and made payment, there is a limited opportunity to cancel the order with us. If you wish to do this, please call Customer Service immediately (03) 8787 5779. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.
Can I place my order over the phone?
Yes, we are happy to take your order over the telephone, please contact us on (03) 8787 5779 where we will be happy to help you.
What is my Wishlist?
Your wishlist allows you to save your favourite products to view later.
What payment types do you offer?
You can pay for purchases using all major credit cards, including Visa, MasterCard and American Express and Pay Pal. We do not accept debit cards, cheques or money orders.
Is GST included?
Yes we will charge GST (Goods & Services Tax) on all online orders.
How will you confirm my order?
When your order is received, we'll send you an email confirming your order. If for any reason you have not received this email, please check your spam and / or junk mail folders.
How can I change my details?
You can change your details any time by logging into your account, and editing your profile.
Where can I find my order history?
To find your order history, log into your account and select "My Account" from the top menu, then select "Order History".