Our shipping rates are as follows: Australia Post & TNT
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]
Refund and Returns
Your satisfaction is our first priority at SCTEG Parts.
We offer a 7 day DOA (Dead On Arrival) return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed.
SCTEG also offers a 14 day POM (Peace-Of-Mind) return policy. All POM returned products will incur a re-stocking fee. The charge may vary depending on the items condition. However, SCTEG reserve the right to refuse the return if the product is not in reasonable condition.
Apart from that, we also accept returns caused by human error such as wrong description, wrong colors etc. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applies, wrong item must be in a original condition & must be reported to us within 48 hours of delivery.
Should any of above scenarios apply, please contact us as soon as possible. This is to ensure the return will be honored. We will evaluate your request and issue you with an email with Return instructions. Generally, all refund and replacement will be finalized in 5 - 7 business days from receipt of returned goods. Refunds are paid via the original method of payment used for purchase.
Please see our Returns Page here to get your RMA (Return Merchandise Authorization) number.
To return an item, please send it to:
H.V. Equipment and Parts
137 Swann Drive, Derrimut, Victoria, 3030
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.